Refund policy

Last Updated: September 2026

We want you to feel confident when purchasing your HP projector. Products purchased directly from seeprojector.com are covered by our 30-Day Money-Back Guarantee, subject to the terms below.

30-Day Money-Back Guarantee

If you are not completely satisfied with your purchase, you may request a return within 30 days of the date your order is delivered.

To be eligible for a return:

The return request must be submitted within 30 days of delivery;
The product must be returned in good condition without damage caused by misuse;
The original product, accessories, manuals, and other included items must be returned;
Original packaging should be included whenever reasonably possible;
Proof of purchase or a valid order number is required.

Please contact our customer support team before sending any item back.

How to Request a Return

To start a return, contact:

Email: support@seeprojector.com
Phone: +1 (240) 330-4838
Support Hours: Monday–Friday, 9:00 AM–5:00 PM EST

Please include:

Your order number;
Product model;
Reason for the return;
Photos or videos if the product is damaged or defective.

Once your request has been reviewed, our support team will provide return instructions.

Please do not send products back without return authorization.

Return Shipping

Defective, Damaged, or Incorrect Products

If you receive a product that is defective, damaged during delivery, or different from what you ordered, please contact us as soon as possible.

Once the issue is verified, we will provide appropriate return instructions and cover standard return shipping costs.

Returns for Other Reasons

For returns that are not related to a confirmed product defect, shipping damage, or fulfillment error, the customer may be responsible for return shipping costs.

Original expedited shipping charges, if any, are generally non-refundable unless the return is caused by an error on our part or otherwise required by law.

Refunds

Once your returned product is received, it will be inspected to confirm that it meets the return requirements.

If approved, the refund will be issued to the original payment method.

Please note that your bank, credit card provider, or payment service may require additional processing time before the refund appears in your account.

Products returned with missing accessories, significant damage, or other conditions outside this policy may be subject to a reduced refund or may not qualify for a refund.

Damaged or Incorrect Orders

Please inspect your order when it arrives.

If your package or product arrives damaged, or if you receive the wrong item, contact support@seeprojector.com as soon as possible and provide your order number along with photos of:

The shipping package;
The shipping label;
The product received; and
Any visible damage.

This information will help us resolve the issue more quickly.

Exchanges

If you receive a defective or incorrect product, we may offer a replacement where appropriate.

For exchanges based on personal preference, we recommend returning the original item under this policy and placing a new order for the desired product.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

We will make reasonable efforts to cancel an order that has not yet entered the shipping process. Once an order has shipped, it can no longer be canceled and must be handled through the standard return process.